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Welcome to The Elms Medical Practice.
We want your visit to be a positive experience. We understand that some of our patients may be anxious about visiting the surgery, or have specific needs. Here is some information that may help to make your visit easier. If there are more things we can do to help, please let us know by sending an online consultation, telephone or pop into the surgery.
Neurodiversity-friendly
Our staff are trained in neurodiversity and hidden disabilities, and you will find them willing to help in order to make your visit more comfortable. We have sunflower lanyard posters in all our waiting room to raise awareness of hidden disability.
When you arrive – checking in
When you arrive at the surgery you have two options:
- Check in with the receptionist. You will need to check in by giving your name and date of birth. There may be a queue.
- Check in electronically. There is a check in machine on the wall on the right hand side. Alternatively you can use the QR code. You will be asked to confirm your date of birth and name. This is sometimes a quicker way to check in if there is a queue.
Sensory information
Our surgeries have background relaxing music playing in our waiting rooms. You may also see television screens with educational health messages on.
If you are noise sensitive, you may find it helpful to bring some headphones to wear.
Photos of our GPs
You can see photos of our healthcare team on our team page
Unable to wait in waiting room
Sometimes sitting in a waiting room can be very stressful. For example, you may have a neurodivergent child who finds it difficult to sit and wait, or you may be immunosuppressed. Please let us know if you would prefer to wait in your car. You can provide us with your mobile number so that the clinician can call you to come straight into their room when they are ready to see you.
We want you to have the best possible patient experience at our surgery.
We are here to help so please do let us know if you feel there are additional measures we could put in place.
Complete our Accessibility Needs form
See photos of our practice spaces
Our reception area
Our reception area
Our waiting room
Our waiting room
Check-in via mobile phone
Check-in via mobile phone
Check-in screen in reception
Check-in screen in reception
A nurse's treatment room
A nurse's treatment room
One of our appointment rooms
One of our appointment rooms
An examination couch
An examination couch
Wheelchair access
The Practice has been specially designed to make it easier for disabled patients to visit; patients also have access to a disabled toilet. There is access through the main door. We have a wheelchair available for use in surgery.
Disabled parking
Blue Badge Scheme
The Blue Badge Scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go.
For more information and an Application Form visit your local council office.
Hearing difficulties / loop system
If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.
We have a loop induction system at Reception to assist the hearing impaired. For more information on the loop hearing system visit the Hearing Link website.
Blind/partially sighted
If you or your family members are blind or partially sighted we can give you a large print of our Practice leaflet upon request. Please ask our staff for further information.
For more advice and support for blind people please visit the following websites:
Guide dogs
Guide dogs are welcome at the Practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.
Please visit the Guide Dog website for further information.