We operate a Clinical Triage Appointment System which enables us to both maximise access for patients and ensure that we safely manage patient demand. All requests are assessed based on their clinical need to ensure that patients see the right clinician in an appropriate timescale thus ensuring faster care and better outcomes. As part of a PCN (Primary Care Network) we have access to a pool of specialist clinicians who can meet some patients’ needs more appropriately and more quickly than a doctor.
All patients requesting an appointment are asked to complete the online request form on the Elms website homepage. For those without access to the website or who walk into the Surgery, we are happy to complete the form on their behalf. All Online Requests are reviewed by our triage team, which includes a GP. In most cases we respond to requests on the same day, but we will respond to all requests within two working days. In some cases, we may contact you for more information to help us decide on an appropriate course of action.
The Online Request System can be used for administrative requests to the practice such as, repeat prescriptions, blood test results, scan results, referrals. This cuts down the need for you to wait on the telephone and frees up the phone lines for urgent calls, improving telephone access for patients who require immediate advice.
