Please use our E-Consult Service for self-help and advice.
If you request GP advice we will aim to respond to your query within 2 working days.
Anything more urgent please continue to call the surgery on 01582 767444
CORONAVIRUS/COVID-19 (see our 'NEWS' page)
ACT LIKE YOU’VE GOT IT, ANYONE CAN SPREAD IT
If you have a high temperature, or a new continuous cough or you have lost your sense of taste or smell, please self-isolate immediately and contact 111 online. Anyone who has symptoms of coronavirus (COVID-19) can ask for a free test to check if they have the virus.
If you have Covid symptoms please do not call the surgery until you have spoken to the 111 service.
FLU VACCINATIONS 2020
We are using the Rothamsted Conference Centre for the majority of our Flu clinics this year at various weekends from the 26th September.
This is because it is a larger location allowing for social distancing, plenty of parking and overall safe care. Seeing such large numbers can not be done as safely at the practice. These clinics will be invite only and The Elms patients will only be admitted with their barcoded invite letter. This ensures the patient is registered at the Elms, is eligible and confirms consent. Face masks will be requisite. Infrared distance temperature checks will be taken at the entrances. Patients with any Covid symptoms or a temperature will not be permitted. We are looking to invite our extremely at risk shielding patients to the surgery in our protected shielding room. Children having Nasoflu spray will be invited to the practice into designated nurse slots.
As an alternative you are free to go to a local pharmacy for your flu vaccination, they are booking now. Please let us know if you have the jab elsewhere so that we can invite other patients.
You will find more details including the Elms Medical Practice Flu Plan and flu jabs for 50 - 64 year olds under the 'NEWS' tab
NASAL FLU JABS ARE NOW AVAILABLE FOR BOOKING
Nasal flu jabs are available for children with a date of birth between 01/09/2016 and 31/08/2018 and for all children in one of the at risk groups up to and including 17 years old.
There are special designated slots for the nasal flu vaccine to enable the practice to continue to operate safely within high infection control guidelines which need to be observed at this time to ensure our patient's safety. These slots are early afternoon everyday. Please call the surgery to book a slot and we thank you in advance for your co-operation.
ON-LINE SERVICES NOTICE 10.9.20
We have moved to a new Clinical Computer System called EMIS. This affects our usual online digital services and necessitates a change for all patients to either register with the new online service called 'Patient Access' and/or download the NHS App. Both are linked to our clinical system and your records. Please look at our Online Services page for more information. If you do not wish to use our online facilities, please continue to request your repeat prescribing in the same way you have done in the past and please continue to call the practice on the phone if you wish to speak to a clinician.
On-line bookable telephone appointments for GPs will soon be available again. If you book a telephone consultation , please be aware that the slot time is not exact and that you will be called within an hour of that allotted time.
We are now part of a Primary Care Network (Harpenden Health PCN) and all practices need to be on the same clinical system, hence the move. A huge upheaval for the practice and staff particularly in light of the COVID Pandemic, however we are excited by this as we believe it will benefit our patients going forward e.g. more after hours appointments available in Harpenden and St Albans for all patients. 111 and Herts urgent Care will be able to book directly into our system.
We thank you for your patience and kindness as we undertake all these vital necessary changes.
PHONE SYSTEM 16.9.20
We have been constantly monitoring our phone system and sadly the phone company have still not resolved the many problems we are incurring.
The company are with us in the building again today to see the problems we are facing. The staff are working so hard and yet we cannot always simply pick up the calls because not all calls are actually getting through to the surgery phones. Patients are sitting on the phone going down the queue and then getting cut off or being told to call back later because they are high in the queue. Added to this, we are answering the phone but cannot actually hear the patient so we are having to take down the numbers on our screen and call the patient back. This of course takes time and extremely inefficient. The Phone company are now saying they believe there is a fault on our cabling, the biggest problem is finding out where that problem is situated. They are also changing the main 'switch' today which they hope will allay some of the issues we have.
We apologise to all our patients and we will get the phones working again even if we rip it all out and get another system.
Please be aware that we receive 100 - 200 calls an hour and although we have 5 receptionists answering the phones, complex calls can sometimes take longer and can cause significant delays. With such high volumes of calls a wait on the phone for 20 minutes is quite normal, but please be assured that the team are working hard to get to your call as soon as they can. If your call is not urgent why not use our 'ONLINE CONSULT' instead (see top of this page). Its quick and easy to use with useful information and help and has direct access to the surgery. This is monitored during the working week between 09:00 - 16:00
The voice on the phone is a temporary one as Dr Smith will soon be recording the new welcome message.
Option 1 for medical emergencies
Option 2 for routine appointments and general enquiries (and test results after 2pm)
Option 4 for the secretaries including referral and insurance enquiries
To our patients, please accept our sincere apologies for the disruption over the last few weeks. We thank you for your patience.
Welcome to The Elms Medical Practice
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The Practice premises are modern and purpose built; dating from 1995. Disabled patients can access all the medical services provided directly.
(Site updated 18/09/2020)