Practice Management

Sarah Brindley

Mrs Sarah Brindley

 Practice Manager

Sarah is in overall charge of the practice dedicated to the care of 16,500 patients. She is responsible for the smooth running of our service. She has worked at The Elms for nearly 25 years and looks after the 47 members of staff. She will deal with any suggestions or complaints with regard  to our services. Sarah is very happy to speak to patients over the phone or correspond in writing. Sarah oversees and develops the work at the practice, ensuring the clinicians and staff have the support they need. Patient care is paramount and Sarah and the team strive to always give their very best to our patients.

Administration

The administrative team is responsible for updating and summarising patients’ medical records, for the repeat prescribing service, for organising the specialised clinics, for ensuring that our IT systems are functioning properly, and undertake regular audits of our achievements.

Reception

The reception team man the reception desk, arrange various appointments, pass on information (such as blood results), explain our services and answer the emergency telephone line.

Secretaries

The secretaries are able to answer patient enquiries concerning communications between the Practice and other agencies, e.g. Hospitals.

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