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Appointments

Once you have registered as a patient at the practice you can register for our online services. Here is a guide on how to register for our

online digital services: HOW TO GUIDE

Due to the ongoing situation with Coronavirus, we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.

In order to protect our patients and staff and we are asking our patients support with this.

We are currently operating a mainly GP telephone consultation appointment system and only inviting patients to be seen face-to-face where the GP deems it to be an absolute necessity.

Thank you for your on-going support during this time.

Please telephone 01582 767 444 and reception staff will help you.

We have routine bookable telephone appointments Monday to Friday from 08:00 until 12:00 and 14:30 until 18:30 with doctors, nurses, physician assistant and health care assistants.

Please be aware we may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our services.

Please ask a receptionist to organise a translator if one is required for your appointment.

If you wish to use our online services please either register for 'Patient Access'  or download the NHS App.

Please click on the following link for information about Patient Access Patient Access Guide

Urgent Appointments

We take into account that not all illnesses are planned. We therefore have same day urgent telephone appointments available in the morning and in the afternoon. Please ring at 08:00 to request a morning appointment and ring at 12:00 for an afternoon appointment. The morning GP appointments start at 09:30 and are booked in call order. The afternoon GP appointments start at 15:30 and are also booked in call order.

As you can imagine 08:00 and 12:00 can be very busy times on the surgery phones and although we have 5 receptionists answering the calls sometimes this can incur a delay in getting to your call.

If calling for a routine telephone appointment it is therefore advised not to call at these times.

Extended Hours

The surgery offers extended hours on:

  • Monday evening to 20:00 
  • Friday morning from 07:00 
  • Every 3rd Saturday morning

Saturday dates here

These appointments are especially beneficial to those patients who find daytime appointments difficult. Our patients can book these times over the phone in advance only.

The general surgery phone is not open during these extended hours.

Late Arrival for Appointments

If a patient is late for a routine appointment, it is practice policy to ask the patient to make another appointment, however, the doctor or nurse may still see you if time allows.

The Elms Medical Practice is a busy one and time-keeping is essential if we are to provide patients with the service they expect. We do ask for your patience if the health care professional you have an appointment with is running late.

We endeavour to run to time but the nature of our work does not always allow this to be possible.

Chaperones

A chaperone is there for the patient and clinician for reassurance and support.

This policy is designed to assist patients to make an informed choice about their examinations and consultations.

If you would like a chaperone present during your consultation, then please advise the receptionist when booking your appointment or when checking in or advise the clinician you are consulting with.

Download Policy Here

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Test Results

Telephone 01582 767444 and select option 3, please telephone after 14:15 pm and our Reception staff will help you. Please allow one week for blood test results and three weeks for x-ray and ultrasound results.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website