The Friends & Family Test (FFT) was introduced as a method of asking patients whether they would recommend healthcare services to their friends and family if they needed similar care or treatment. The Elms uses this feedback to help in decision-making and to highlight good practices and areas where improvements can be made. It continues to provide us with recognised successes and also identifies areas we need to develop. The results are published on our website which is a source of information for patients and the public to inform choice, and will therefore be an important factor in patient access and use.
We would really like to hear about your recent appointment or experience with us. Please click here to download the Friends & Family short questionnaire. Once completed you can either email it to firstname.lastname@example.org or drop it in the ‘Friends and Family’ box in reception next time you are at the surgery.